At Shop Cider, we understand the importance of providing excellent customer service and ensuring that our customers can easily reach out to us. If you have any questions, concerns, or inquiries, we are here to help. Our dedicated customer support team is just a message away, and we strive to assist you promptly and efficiently.
Contact Shop Cider via Email
If you need to get in touch with us, the easiest and most convenient way is to send us an email. You can reach us at hi@shopcider.com. Just compose a detailed message addressing your query or concern, and our support team will get back to you as soon as possible. Please remember to include your order number if it’s related to an existing purchase, as this will help us assist you more effectively.
Providing Correct Order Information
It’s crucial to ensure that your order information is accurate and up to date. However, we all make mistakes from time to time, and if you realize that you’ve entered incorrect details while placing your order, don’t worry – we’re here to help. If you notice any errors in your order, please contact us at hi@shopcider.com with your order number and the correct information as soon as possible, preferably before the order is shipped out.
Timely Communication
Here at Shop Cider, we value timely communication and aim to respond to your inquiries promptly. While we strive to get back to you as soon as possible, please keep in mind that it may take us a bit longer during peak periods or weekends. Nevertheless, rest assured that we appreciate your patience and will do our best to resolve any issues or answer any queries you may have.
Customer Support Availability
Our customer support team is available to assist you during our regular business hours, Monday to Friday, from 9 AM to 6 PM. If you reach out to us outside of these hours, don’t worry – we’ll make it a priority to respond to your email as soon as we’re back in the office. Your satisfaction is important to us, and we want to ensure that you receive the assistance you need.
Social Media Channels
Aside from email, we’re also active on various social media platforms. If you prefer reaching out to us through social media, you can find us on Instagram, Facebook, and Twitter. Our handles are @ShopCider, and we encourage you to follow us for updates, promotions, and a direct channel of communication.
FAQs and Help Center
Before reaching out to us directly, you may find answers to common questions on our website’s FAQ section. We have compiled a comprehensive list of frequently asked questions that cover various topics, such as shipping, returns, and product information. Additionally, we have a dedicated Help Center where you can find step-by-step guides and tutorials on using our website and services.
Conclusion
Contacting Shop Cider is a simple and straightforward process. Whether you choose to email us at hi@shopcider.com, reach out to us through our social media channels, or explore our FAQs and Help Center, we are here to provide the assistance you need. Your satisfaction is our top priority, and we look forward to addressing any concerns, resolving issues, and ensuring a seamless shopping experience for you at Shop Cider.
